Appointments and calendars
MedBot fills, manages and updates your appointments: in Doctolib, in your custom agendas and in your other calendars.
The phone receptionist that takes care of your patients, day and night.
It answers, books appointments and guides the patient all the way to the pharmacy.
- Certified HDS hosting · secure
- Connected to Doctolib
- WhatsApp first
- Health AI
Works withDoctolibWhatsApp BusinessYeastarSlackNexumPharma
PharmagoraPlus 2026 Innovation Award.
Audio demos
Hear MedBot on the phone.
Seven typical calls, from booking an appointment to a pharmacist calling back. Press play: the orb follows the voice and the words appear as the call goes on.
Booking an appointmentCabinet médical des Tilleuls
MedBot
Cabinet médical des Tilleuls, bonjour ! Je suis l'assistant du cabinet. Comment puis-je vous aider ?
This is a demonstration: fictional practices and people, synthetic voices. This demo is in French.
More demos
What MedBot does
Five promises, one receptionist.
Answer every call, fill Doctolib, notify patients, follow them to the pharmacy, find everything in MedBot Pro.
Incoming callAnswered by MedBot10:47 pm
Booking an appointment
Every call is answered, day and night.
A natural voice answers straight away, understands the request and handles it. No more patients left listening to an endless ring.
Appointment movedUpdated in Doctolib
Appointments go straight into Doctolib.
MedBot books, moves and cancels appointments in Doctolib and in your other calendars. The slot is held during the call: no double booking.
Dr Martin's practiceMessage
Confirmed: Tuesday 18 November at 10:30. You'll receive the door code on the day.
Every patient is informed, at the right time.
Confirmations, reminders, review requests, door code, accessibility, documents to bring: sent automatically. WhatsApp first, SMS as a fallback.
Prescription sentMarket Pharmacy · delivery requested
- Prescription
- Pharmacy
- Delivery
From the practice to the pharmacy, one journey.
With NexumPharma, patients send their prescription to their pharmacy, get it delivered or request a courier, in the same channel.
The front desk finds everything in MedBot Pro.
Call a patient back, listen to messages sorted by priority, approve a message in one click, follow each team member.
Already in production in large medical practices: many doctors, very heavy call traffic.
One system for the patient. Every channel to answer them.
A dedicated service, one by one, tailored to each of your appointment types. Patients choose how they talk to you; MedBot keeps the thread.
Phone
A natural voice that answers straight away, understands the request and handles it.
Messages
Confirmations, door codes, reminders: WhatsApp first, SMS as a fallback. Nobody is forgotten.
Connected chat
The patient writes from the practice's website; MedBot answers and passes it on to the front desk.
Follow-up app
Patients' questions arrive there automatically, with the right file.
Everything the phone used to ask of your front desk.
MedBot takes the request, handles it, and leaves you time for your patients.
Learn more : Appointments and calendars
MedBot calls your patients back
A missed call, a pending request: the patient gets a call back, without anyone having to pick up the phone.
Patients leave a review
After the appointment, a simple message invites them to say how it went.
“Quick to answer the phone, I got my slot straight away.”
Missing documents
Before the appointment, patients know what to bring.
- Health insurance card(done)
- Prescription for the scan(to bring)
- Most recent ultrasound(to bring)
Getting to the practice
Door code, practical details, accessibility: sent before the appointment. Patients can also write, call or use the connected chat.
A configurator that listens
Say what you want to change, as you would to a colleague. MedBot applies it.
Learn more : A configurator that listensRecall campaigns
Vaccines, follow-ups, tests to renew: MedBot reminds the right patients on WhatsApp or by SMS, automatically.
New patients, registered automatically
A new patient calls for an appointment: they are created in the calendar during the call.
The slot is protected
While the patient books, the slot is held for them. No double booking, even with Doctolib.
Connect Doctolib first. The rest follows.
The practice's Doctolib account is connected first: visit reasons, practitioners, opening hours and patients are carried over as they are. Everything else follows from there.
- 1You connect Doctolib, or your custom calendar.
- 2MedBot takes on your rules and your team.
- 3Your calls are forwarded to MedBot. You keep your number.
MedBot doesn't depend on a single external system: the slot is held on its side during booking, then written to the calendar.
Appointments and calendarsMedBot Pro · the whole system
Every call, every patient, followed in one dashboard.
MedBot Pro follows every call and every transcript, replies automatically, then keeps the thread: following up with the patient and a secure conversation between the patient, the pharmacy and the practice. That technology is what makes MedBot innovative.
Follow every call
Every call comes in with its transcript, its reason and its priority. Voicemails are already sorted.
Reply automatically
Confirmation, reminder, practical information: the reply goes out on its own, or waits for one-click approval from the front desk.
Follow up with the patient
After the appointment, a secure conversation connects the patient, her pharmacy and the practice, without losing a thing.
MedBot Pro statistics
Understand why your patients call.
The practice is the patients' front door. MedBot turns every call into information you can use to organise it.
- Reasons for callingAppointments, results, prescriptions, delays: what comes up most, week after week.
- Peak hoursWhen the phone rings most, so the front desk is staffed at the right time.
- Calls handled, calls to returnWhat MedBot handled on its own, and what is waiting for a call back from the front desk.
Top reasons
- Book or move an appointment
- Test results
- Prescription
- Running late or cancelling
- Other request
Peak hours
8 am10 am12 pm2 pm4 pm6 pm
With NexumPharmaThe patient journey
From the appointment to the pharmacy, one journey.
After the consultation, patients send their prescription to their pharmacy, get it delivered or request a courier. The prescription is analysed and the care pathway follows, automatically, in the same channel.
The only phone receptionist built into the pharmacy journey [to be confirmed]
Patients come first. Always.
- 1
Appointment
Booked by phone, confirmed on WhatsApp.
- 2
Consultation
The patient arrives with their documents and the door code at hand.
- 3
Prescription
Sent to their pharmacy, in the same thread.
- 4
Delivery
Delivered to their home, or a courier for their products.
And the doctor is kept informed, automatically.
Thanks to the NexumPharma ecosystem, useful information reaches the practice without anyone having to look for it.
Prescriptions and prescribers
Follow-up of the prescriptions sent and of the practitioners who wrote them.
Safety cases
Drug safety alerts reach the right doctor.
Products in stock
Which pharmacy has the product, before the patient is even sent there.
Security and health data
Health data protected. Patients kept safe.
Encrypted secrets, access per practice
Credentials for connected tools are encrypted; each practice only sees its own patients.
Sensitive information at the right time
A door code is only shared with the expected patient, within the two hours before their appointment.
Patient safety first
Emergencies and medical questions are escalated first; drug safety alerts reach the doctor.
Certified HDS hosting
Data is hosted by a provider certified HDS (French certification for health-data hosting), in a secure environment.
Built for very large practices.
MedBot already runs in large medical practices, with many doctors and very heavy call traffic. Several lines, several devices: calls are redirected to the right numbers when needed, with secure configurations. Every team member, doctor or secretary, has detailed follow-up.
- Imaging
- General practice
- Multidisciplinary practices
- Specialists
Connected to all your systems.
Your calendars, your telephony, your messages, the pharmacy, and your internal systems, Slack included: everything comes together in one dashboard.
- Doctolib
- Your internal systems
- Slack
- Yeastar
- Custom calendars
- WhatsApp Business
- SMS
- Voicemail
- Laboratories
- NexumPharma
- Follow-up app
A technology recognised by healthcare professionals.
PharmagoraPlus 2026 Innovation Award
“AI to make medicines easier to access”
The voice switchboard technology behind MedBot won the PharmagoraPlus 2026 Innovation Award, in the show's e-health village, for “AI to make medicines easier to access”. The jury praised its quality and accessibility.
Presented on 14 March 2026, PharmagoraPlus e-health village
Innovation Award: the article
Frequently asked questions
All questionsHow much does MedBot cost?
The standard subscription is €420 per month (excl. or incl. VAT [to be confirmed]), paid by card or SEPA direct debit. It includes MedBot Pro, WhatsApp, message sending and accounts for up to 10 secretaries. Beyond 10 secretaries, and for multi-site centres, it's on quote.
Does MedBot work with Doctolib?
Yes. It books, moves and cancels appointments there, and also manages your custom calendars. The slot is held during the call: no double booking.
Do I keep my phone number?
Yes. Your calls are forwarded to MedBot, and to the right line at the practice when needed, even with several lines and several devices.
What happens to voicemails?
They are transcribed, classified by priority and sent to the front desk, who listen to them and call back in one click from MedBot Pro.
How are patients notified?
On WhatsApp first, by SMS if WhatsApp doesn't get through: confirmation, door code, accessibility, documents to bring, reminders and review requests.
Does MedBot connect to our internal tools?
Yes. Beyond Doctolib and telephony, MedBot integrates with the practice's internal systems, Slack included, as well as with laboratories and custom calendars.
How does the pharmacy journey work?
With NexumPharma, patients send their prescription to their pharmacy and get it delivered or request a courier, in the same thread. The doctor is informed automatically.
Where is health data hosted?
On certified HDS (health-data hosting) infrastructure, secured. Each practice only sees its own patients, and credentials for connected tools are encrypted.
MedBot sets up your phone receptionist with you, free of charge. Until 7 January 2027.
The easiest way is to call it.
Listen to MedBot answer a patient, or call it yourself. Or leave us your details: we'll call you back.
Available in France and across Europe: book a demo or ask for an integration quote.
Demo phone number : 01 00 00 00 00[to be confirmed]