Frequently asked questions
Everything practices ask us before trusting MedBot with their switchboard.
The voice switchboard
What exactly is MedBot?
An AI voice switchboard built for medical practices. It answers every call, day and night, understands what the patient needs, books or moves the appointment, sends the useful information and passes on to the reception team whatever needs their attention.
Do I keep my phone number?
Yes. Your patients dial the same number as before; calls are simply forwarded to MedBot.
What if the patient wants to speak to someone?
If the practice is open, MedBot transfers the call to the right line. If not, the message arrives transcribed in MedBot Pro and the patient gets a call back.
Does MedBot answer at night and at weekends?
Yes, 24 hours a day, 7 days a week. Night-time requests are handled straight away when possible (an appointment, practical information) and sorted for the reception team for when it opens.
What about a very large practice?
MedBot is already in production in large practices, with many doctors, several lines, several devices and heavy call traffic. Each call is redirected to the right number according to your rules.
Calendars and Doctolib
Does MedBot work with Doctolib?
Yes, and that's where we start: Doctolib is connected first. MedBot books, moves and cancels appointments in it, with your appointment types and your practitioners. Everything stays up to date in Doctolib.
What if we don't use Doctolib?
MedBot also handles custom calendars and other calendars, and keeps every booking in MedBot Pro.
Can a slot be booked twice?
No. During the booking, the slot is held for the patient on the phone, then written into the calendar: no double booking.
Are new patients registered?
Yes. MedBot collects the new patient's details during the call and registers them automatically in the practice's calendar.
Messages and reminders
Which channel are patients notified on?
WhatsApp first, SMS as a fallback when WhatsApp doesn't get through, then e-mail and connected chat as needed.
What information does the patient get before the appointment?
What they need to get there: the door code, access and accessibility details, the documents to bring or those still missing.
Can we run reminder campaigns?
Yes: check-ups, tests to renew, follow-up reminders, sent automatically to the right patients. MedBot can also ask for a review after the appointment.
What happens to voicemails?
They are transcribed and sorted by importance. The reception team listens to them, calls back, or approves the prepared reply in one click from MedBot Pro.
NexumPharma and the pharmacy journey
What does the patient do after the consultation?
They send their prescription to their pharmacy, get it delivered or request a courier, in the same thread as their appointment.
What does the doctor receive?
Useful information, automatically: on prescriptions and prescribers, safety alerts, and which pharmacy has the products in stock.
Why NexumPharma?
Because patients come first. Always. MedBot is the only switchboard built into the pharmacy journey [to be confirmed], thanks to the NexumPharma ecosystem.
Security and health data
Where is the data hosted?
On certified HDS health-data hosting (Hébergeur de Données de Santé), the certification required in France for health data. Patient data is protected and secure there.
How are door codes protected?
They are only sent to the expected patient, shortly before their appointment, and every message sent is logged.
Who can access information in MedBot Pro?
Only the practice members you authorise. Each has their own access and detailed activity log; the configuration is secure and the data stays on certified HDS health-data hosting.
Setup and pricing
How much does MedBot cost?
The standard subscription is €420 per month (excl. or incl. VAT [to be confirmed]), paid by card or SEPA direct debit. It includes MedBot Pro, WhatsApp, message sending and accounts for up to 10 secretaries. Beyond 10 secretaries, and for multi-site centres, it's on quote.
What's included?
Calls answered day and night, appointments in your calendars, WhatsApp and SMS messages, transcribed voicemail, reminders, campaigns, MedBot Pro and its statistics.
Is there a minimum commitment?
Commitment terms still to be specified. [to be confirmed]
How do we get started?
We connect your calendar, set up the call flow with you, then your calls are forwarded to MedBot. After that, you adjust everything by talking to the MedBot Pro configurator.
Another question? Ask it during the demo.
Request a demo