Patients are informed, guided, and can share their feedback.
Confirmations, door codes, access, documents to bring: everything arrives on WhatsApp first, by SMS otherwise. After the appointment, the patient leaves a review.
WhatsApp first, SMS as a fallback
Useful messages, at the right time.
Instant confirmation
A booked or rescheduled appointment is confirmed in writing, right away.
Door codes kept safe
The code is only shared if the patient has an appointment within the next two hours.
Access and accessibility
Directions, floor, step-free access: the patient knows how to get there.
Missing documents
Before the appointment, MedBot tells the patient what to bring.
Delays passed on
The patient lets you know; the front desk and the doctor are informed.
Patient reviews
After the appointment, a simple message invites them to leave a review.
One thread, on the patient's own channel.
Phone, WhatsApp, SMS and the follow-up app: the chat is connected to the practice, and recall campaigns go out on their own.
WhatsApp first
Templates approved by Meta, for messages that actually get delivered.
SMS as a fallback
If WhatsApp doesn't get through, SMS takes over automatically.
Follow-up app
Patients' questions arrive there automatically, with the right record.
Next feature
Voicemail and reminders